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QU'EST-CE QUE LELLAL?
LELLAL is a jewelry e-shop that sells the creations and collections of Belgian and European designers and craftsmen, and offers a bespoke jewelry design service.
HOW LONG HAS LELLAL.COM BEEN EXISTING?
LELLAL.com is an online sales site that has been in existence for 16 years. It is the oldest Belgian jewelry e-shopping site.
HOW TOCONTACT US?
You can contact us via different channels according to your preference*:
- Mail: info@lellal.com
- Facebook
- Instagram
- By phone during GMT+1 office hours: +32 473 31 51 48
*Order tracking, including exchange and refund requests, are only done via mail.
WHERE IS THE MAIN MENU?
The main menu of LELLAL.com is located at the top left of your screen. It consists of three small horizontal bars. Click on them. You will see the categories JEWELS, ENGAGEMENT, CREATORS and ABOUT US, with all their sub-categories.
HOW CAN I FIND A SPECIAL JEWEL?
LELLAL.com has a search tool. Click on the magnifying glass at the top right of your screen and type the object of your search (type of jewel, gems, creators, etc.) in the search bar that appears. Example: "tourmaline ring", "amethyst", "Françoise Zeegers", etc.
WHERE TO FIND SPECIFIC INFORMATION ABOUT EACH JEWEL?
Each product page includes a description of the jewel. This includes a general description of the jewel as well as its composition, the name of its creator and the manufacturing and delivery times.
WHAT GUARANTEE DO I HAVE ABOUT THE QUALITY OF THE JEWELRY
On the one hand, the LELLAL team has expertise in jewelry techniques and jewelry, as well as in gemmology. On the other hand, we work exclusively with creators, craftsmen and jewelers who are transparent about their manufacturing processes and the origin of the materials they use.
In case of doubt or if a jewel/creator does not meet the quality standards and the LELLAL segment, it does not enter our online catalog. Likewise, we only sell jewelry made of noble metals and set with natural stones.
HOW DO I SELECT MY RING SIZE?
Before adding a ring to your shopping cart, select your size by clicking on the "Choose your size" drop-down menu.
HOW DO I DO IF I DID NOT KNOW MY RING SIZE?
A size guide is available in the footer (at the bottom of the page). It will help you measure your finger size easily with a string. Still in doubt? We will help you select your ring size just via info@lellal.com
THE RING SIZE SHEET MENTIONED "ADJUSTABLE SIZE". MUST I ALSO SELECT MY RING SIZE IN THE SCROLLING MENU?
Some rings are adjustable. For your comfort, we suggest that you adjust the ring body to your own size before shipping your jewelry. If you do not know your ring finger size, this is not a problem. You always have the possibility to fit your adjustable ring around your finger yourself.
HOW TO VIEW THE LENGTH OF A NECKLACE?
Each collar product page mentions the length of the collar. Can't you see what the indicated length is? A size guide is available in the footer (at the bottom of the page). It contains a drawing that will help you visualize each collar length.
HOW TO ADD AN ITEM TO THE CART?
On each product sheet, you can:
- Either click on "Add to cart". A window will then open with the contents of your basket. If you wish to continue shopping, simply close the basket window by clicking on the cross.
- Or click on "Buy". You will then be immediately. Redirected to the validation process.
IS MY PAYMENT SECURE?
LELLA L offers 2 100% secure payment methods: STRIPE & PAYPAL.
WHATARE THE METHODS OF PAYMENT?
Via STRIPE, secure payment platform certified PCI-DSS and meeting the most rigorous security standards of the online payment industry.
Via PAYPAL, secure payment platform guaranteeing secure online payment.
WHO'S DELIVERING MY ORDER?
All our orders are handled by Bpost. In Belgium, your order is delivered by Bpost via the Bpack 24h Pro service.
IN WHICH COUNTRIES DO YOU DELIVER?
We deliver to all European countries, as well as to the United States, Canada, Africa, Asia and Oceania.Attention: it is the responsibility of the buyer to check with the competent authorities of his country of the possibilities and modalities of importation of the articles he plans to order, and to take the respect of these under his entire responsibility.
HOW COST OF DELIVERY*?
Delivery rates are as follows:
Belgium:
Bpack 24H Pro: 2.95€
Europe:
Standard delivery: 6.95€
Express delivery: 35€
United States and Canada:
Standard delivery: 7.95€
Express delivery: 35€
South America:
Standard delivery: 12.50€
Express delivery: 42.50€
Asia & Oceania:
Standard delivery: 12.50€
Express delivery: 42.5€
*These rates do not include possible customs fees. These are automatically calculated at the time of checkout.
IS THE DELIVERY SECURE?
Your order is delivered via Bpack secure which guarantees the package and its contents, offers an online tracking system and requires a signature upon receipt of the package.
HOW LONG IS MY ORDER SHIPPED?
The delivery time of each jewel is communicated on each product sheet. This delivery time is effective from the date of receipt of payment of your order. Please note that delivery times vary from one piece of jewellery to another, some being made only when ordered.
I'M NOT SATISFIED WITH MY ORDER, WHAT MUST I DO?
If you are not satisfied with your order, send an email to info@lellal.com to let us know that you would like to exchange or be reimbursed for your order.
CAN ALL JEWELLJEWELLS BE EXCHANGEDOR REIMBURSED?
Jewellery created to measure or personalized are neither exchanged nor refunded but can be adjusted (size, engraving, ...).
HOW MANY TIME DO I HAVE TO EXCHANGE OR REFUND MY ORDER?
You have 14 days from the day after receipt of your order to send us your complaint e-mail and send us back the entire package to the following address:
LELLAL Sprl
Rue Charles Jaumotte 29/31
1300 Wavre, Belgium
ARE THE RETURN/EXCHANGE CHARGES AT MY CHARGE?
The return and exchange costs are at the expense of the buyer.
IS MY DATA CONFIDENTIAL?
LELLAL treats personal information in accordance with the General Data Protection Regulations.
The information you provide to LELLAL is used confidentially to ensure the proper execution of your order and for the personalization of any communication subsequent to the order.
HOW DO I SUBSCRIBE TO THE NEWSLETTER?
You can subscribe to the newsletter by clicking on the link below "Subscribe to the newsletter" at the bottom right of each page or by clicking on this link: http://lellal.us9.list-manage.com
IS THERE A MINIMUM ORDER LEVEL TO RECEIVE A MARINETTE BEAUTY COSMETIC AS A GIFT WITH MY LELLAL ORDER?
A Marinette Beauty cosmetic is offered with every order on lellal.com, with no minimum purchase amount.
WHAT IS THE FORMAT OF THE MARINETTE BEAUTY COSMETIC OFFERED WITH MY LELLAL ORDER?
In order to allow you to really test the benefits of Marinette Beauty natural cosmetics, LELLAL offers you a sample format that allows you to use the product long enough to measure its effects.
HOW CAN I KNOW IF THE MARINETTE BEAUTY PRODUCT I RECEIVED AS A GIFT IS SUITABLE FOR MY SKIN?
Marinette Beauty products are formulated from organic and natural ingredients for the needs of skin between the ages. Each cosmetic gift comes with a usage advice and the composition of the product. For more information, visit https://marinette-beauty.be/boutique/
